Frequently Asked Questions

Everything you need to know about your Moon Nude experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned if the seal is broken.

How do I find my perfect size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our minimalist cuts are designed for a true-to-skin fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, Moon Nude is committed to ethical fashion. We use organic cotton, recycled synthetics, and eco-friendly dyes to minimize our environmental footprint while ensuring premium quality.

Can I change or cancel my order after it's placed?

We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.